• Experienced in workstation, mobile, and enterprise support/administration/troubleshooting.
• Very experienced with Microsoft 365 and Azure, as well as other cloud products. I haven't gotten much AWS experience yet, but if you're an AWS shop, I can't wait to learn.
• Familiar with Windows operating systems (Server 2003–2022, XP, Vista, 7, 8, 8.1, 10, 11, legacy versions), macOS (OSX and later), Android, iOS and many Linux flavors including Ubuntu, Debian, and Kali Linux.
• Type at approximately 90WPM.
• Familiar with supporting modern cloud-based VoIP and older PBXs (most recently GoTo).
• Effective in Active Directory environments, including the MMCs (eg. ADUC & ADSI Edit).
• Practiced in basic penetration testing/security and tools: Metasploit, Meterpreter, reverse shells, Aircrack-ng, Hashcat/John, Powersploit, MimiKatz, SSL Strip, and more.
• Trained and experienced in Microsoft Exchange, including the EMC and shell.
• Can automate tasks using Group Policy, PowerShell, Scheduled Tasks, Command Line, and Endpoint Management software. Dabbled in Cron, Bash, and Python
• Experience with IIS, Apache, WSUS, SQL Server, Sharepoint, Remote technologies including RD, and VNC, virtualization (especially VMWare, Hyper-V, and Xen), McAfee's ePolicy Orchestrator, endpoint management software, Acronis/VEEAM/Windows/other backups, terminal services including RD and Citrix (including thin client deployments with auto-config), cloud services (particularly Office365, including AzureSync/DirSync, and Office365 Powershell), Office 2000-2019, Filemaker configuration, Spiceworks/ConnectWise/Jira (ticket systems), CallRex (and other VoIP call recording), etc.
• Training in proprietary network appliance operating systems, especially IBM/Dell/Lenovo/NetApp/Nimble.
• Email header analysis and test phishing campaigns in Microsoft 365.
• Experience with embedded systems, Busy Box, Arduino, and Raspberry Pi.